3 March 2013

IMPORTANT INFORMATION ABOUT OUR AFTER SALES SERVICE

Dear customers

In order to assure you the best quality service as soon as possible, we have decided to reorganize entirely our after sales service at the end of 2012. So please note the following informations and changes which are now applied from March,4,2013

1) You are owners of AUDIO AERO devices (lectors, DAC, Amplifiers...) which are no longer under warranty The After-sales Service is now provided directly by our partner HIVITEC

Please contact them by email : sav@hivitec.fr giving all the informations about the device, failure and its return to them

Your device will have to be returned in its original packaging to the following adress :

HIVITEC SAV AUDIO AERO Za de Champdolin 2 Bis Rue Aimé Cotton 69800 Saint Priest France

Our After-Sales Service will contact you directly by email giving you the diagnosis and quote intervention

2) You are owners of AUDIO-AERO devices (Lector, DAC...) under warranty

The After-sales service is provided by NEOS Technologie

You have to contact Audio-Aero : sandra.dat@neos-technologie.com giving all the informations about the device, failures and return

Your device will have to be returned in its original packaging to the following adress :

NEOS TECHNOLOGIE SAV AUDIO AERO ZI AVON 41/45 avenue des CHASSEENS 13120 GARDANNE France

3) You are owner of an old generation AUDIO AERO DEVICE and would like to know about updates and replacement ?

contact us by email : sales@audioaero.com

4) You need spare parts for your Audio Aero device , contact us at sandra.dat@neos-technologie.com

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